We are knowledgeable, professional and trusted providers of tailored Customer Relationship Management (CRM) systems and bespoke computer software developments and solutions.
For over 20 years, PPD Computing has consistently delivered high quality software and associated services to meet business needs, through a friendly and collaborative working partnership. Our experienced, straight talking and refreshing one to one approach means that we can easily work together to combine business challenges with tailored solutions that will make a positive difference.
With so many other companies offering CRM solutions why choose us? We believe that new businesses do not come out of a box; so neither should their software solutions. Our unique approach to tailoring, and producing solutions begins with an understanding of their business. We appreciate that each client we work with is unique; therefore, our one-to-one approach ensures we always take time to listen and work with each and every client to fully understand their business, their challenges and their goals.
We are the friendlier, more personal choice and by working with a variety of clients we have the knowledge and expertise to work with and help our clients achieve their business objectives. We care about our clients and this personal approach ensures our clients always have direct contact with us, like having their very own support team dedicated to their solution, a team they can rely on and call upon when they need assistance, support, with it peace of mind and assurance, to enable them to get on with what they do best.
Our experienced and our carefully chosen team offer enthusiasm, commitment, honestly and a diverse well-balanced blend of skills. All members of our staff play an active role in the development of the solutions we provide. This means our clients can be confident that we will always listen to any questions or queries and respond with knowledgeable answers using a ‘non technical’ language.
PPD Computing Solutions
A Customer Relationship Management (CRM) System is designed to enable businesses to manage and improve their customer relationships, and we believe there is no better way to do this than with a tailored solution. The solution is designed specifically to meet their unique requirements and business objectives for today and for tomorrow.
We take a great deal of pride in our solutions, which ensures that you always receive the best possible results. Increased client knowledge, improved staff organisation, whilst minimising risks and costs, are just some of the benefits we offer.
All the solutions we provide are tailored to meet your needs but are often based on our proven library of solutions and functionality.
CLIM8 CRM and CLIM8.NET
When you want to achieve excellent customer service then CLIM8 is the solution for you. This easy to use Customer Relationship Management (CRM) system gives users full control, and a true 360-degree view, of their customers. With all the customer information held in one centralised location our clients quickly improve their customer relationships by becoming more professional and organised.
The integrated CLIM8 Reports provides the flexibility and user-friendliness that makes reporting of any data easy. Also the integrated Document Management System (DMS) centralises, enables instant access, and increases the security to the company’s valuable correspondence via comprehensive document access levels.
The browser-based version of CLIM8 - CLIM8.NET - has the same features as CLIM8 but with the added benefit of running via the internet to allow complete database, diary, and projects control whilst in or out of the office.
CLIM8 Project Manager
CLIM8 Project Manager is a powerful and highly adaptable project management solution that provides the framework for complete project organisation, planning and control of the prospects throughout the lifecycle of the project. This easy to use solution is designed with high levels of customisation to ensure cost-effective management of any project, whilst the integration of CLIM8.NET enables project management to continue as usual from multiple locations, with full functionality online.
CLIM8 Call Centre
This highly customisable and flexible data capture call centre solution helps to optimise workflow, increase work efficiency, whilst building better relationships and adding value to your customers.
With the CLIM8 Call Centre solution it is easy to create and manage multiple or single telephone support services or marketing campaigns, with optional scripts for the calling agents. These ‘interactions’ are instantly stored in the customers history within the CLIM8 database, along with appointments, ring back times and any other relevant details. The integration with CLIM8 Reports ensures reports can be created on all aspects of the call centre to show call completion time, time per client and individual operator performance statistics.
CLIM8 Diary Manager The CLIM8 Diary Manager makes it easy to manage daily responsibilities and tasks. With customisable, colour coded, booking types for anything from off-site meetings, internal meetings, holidays, to sickness, users can easily get an instant snapshot of their day and if authorised their colleagues. With an effective and efficient search feature built in, you can simultaneously search and book your own and co-workers diaries, to find that perfect meeting time and place without the hassle or the chance of double booking.
CLIM8 Events Manager
This comprehensive, yet easy to use, Event Management solution offers enormous flexibility to enable you to manage any type of event from a simple single session event to multiple day/multiple track events. You can manage all the resources required for an event, from speakers to pens. Waiting lists can be controlled, costs can be applied to all the resources; diaries can be booked and managed, whilst the integrated venues management ensures your contacts know exactly where an event is located etc.
CLIM8 Marketing Campaign Manager
The CLIM8 Marketing Campaign Manager underlines the importance of greater client satisfaction and enables you to meet and exceed your client expectations. The highly flexible Marketing Campaign Manager helps your marketing team to organise, track and measure your marketing campaigns and sales activities. Integrated with CLIM8, the CLIM8 Marketing Manager can help you achieve effective customer relationships by providing you the right tools to target the right customer, at the right time, through the right medium. This integration also ensures up-to-date consistent structured and complete client information is used; therefore you are more professional, organised and knowledgeable when communicating with your customers.
Personalised Email The CLIM8 Personal Email Server is everything you need to personalise your emails in one easy package. It provides a powerful set of tools to increase your success rate by making it easy to personalise your mass communications, so it appears a genuine one to one interaction. Through the user-friendly design and HTML generator it’s easier than ever to create emails that stay in-line with your company branding. The emails can either be sent in text or HTML format and can include links to attachments as required. The CLIM8 Personal Email Server is also available as a hosted solution on a subscription or pay-per-use basis.
CLIM8 Job Search
Specifically designed for recruitment scenarios, the CLIM8 Job Search solution quickly matches vacancies to the most appropriate applicants. Each application can have many user definable credentials on multiple levels. For example GSCE grade qualifications from A to F, but for Work Experience the level could be the number of years. As much information as required can be held against each vacancy, including minimum, mandatory or simply desired credentials. The matching process then lists all the applicants in order of suitability taking all the hard work out of an otherwise complicated and time consuming procedure.
Bespoke Software Development
Many businesses have specific requirements that cannot be met effectively with an out of the box solution and therefore turn to bespoke software development, also known as customised software. We take a great deal of pride in our solutions that ensure you receive the best possible results. Our dedicated and committed development team have the technical skills along with the experience to help create the bespoke business solution that fits a client’s exact specifications, budget restraints and often very tight deadlines.
Website Development and CRM Integration
As businesses develop and expand there is a growing need for websites and software solutions to be fully integrated. At PPD Computing, we offer both website development and fully integrated website solutions to CLIM8 environments.
These website integration solutions enable you to publish your customer information through a website and allow authorised customers to update their details, and for example to book directly onto events, and the data that has been input is then issued directly back to the database. These solutions can greatly increase efficiency and data accuracy.
Using our Software Development Kit (SDK) we can also offer specific website integration development to our CLIM8 clients even when the website has been developed or is managed by third parties.