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What is Hosted CRM Software?

What is a CRM Software?
CRM software centralises all the information within an organisation to give one coherent, 360-degree view, of each customer in real time. This enables all employees of the organisation, whether that is customer support, sales, marketing or call centres, to make quick and knowledgeable decisions on anything and everything from targeting to cross selling, but most importantly to your customers has complete knowledge and history of their interactions with you.

What is Hosted CRM Software?
Hosted CRM, also known as On-Demand CRM, Web Based CRM, Online CRM and Software as a Service (SaaS), is where the some or all of the organisations Customer Relationship Management (CRM) functions are hosted by a service provider and typically made available over the Internet.

Just some of the benefits of a Hosted CRM include:

    Orange Bullet Point Quick deployment time
    Orange Bullet Point Cheaper set-up and maintenance costs
    Orange Bullet Point Lower hardware costs
    Orange Bullet Point Less risk
    Orange Bullet Point Global accessibility
    Orange Bullet Point Increase return on investment
    Orange Bullet Point Automatic updates and patch management

The popularity and adoption rate of hosted CRM software is on the rise with many small to medium sized business been able to benefit from CRM software without the initial high set up costs. After all, if you didn't get the results you want or need all you have to lose is one month’s free subscription.

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