PPD Computing Limited
Build effective customer relationships

CLIM8 Call Centre & Telemarketing Software

Call Centre Software, Telemarketing Software, Employees on telephone Do you need quick, reliable, and efficient call centre software without sacrificing the in-depth customisable reporting information? The CLIM8 Call Centre software solution is a highly customisable, flexible solution that makes it easy manage all your outgoing telephone calls including telemarketing, customer research, or lead generation and appointment setting.
 
Arrange Demo Arrange Call Back
 

CLIM8 Call Centre Features

Orange Bullet Point

   High performance Call Centre Software

Orange Bullet Point

   Execute multiple simultaneous campaigns with multiple users

Orange Bullet Point

   Call list management

Orange Bullet Point

   Optional scripts for users to work from

Orange Bullet Point

   Call centre tasks and to do lists

Orange Bullet Point

   Complete Reporting including call and user information

Orange Bullet Point

   Record and instantly view or update client interactions

Orange Bullet Point

   Specify 'do not contact until' date

Orange Bullet Point

   Integrated telephony links

Orange Bullet Point

   Phone controls via software

Orange Bullet Point

   Call ID and full contact history

Orange Bullet Point

   CRM integration

Orange Bullet Point

   Easy to use. No technical skills required

Orange Bullet Point

   Campaigns up and running in minutes

Orange Bullet Point

   Fully customisable

Orange Bullet Point

   High levels of security including Role base and single field level

Orange Bullet Point

   Plus so much more...

 Use CLIM8 Call Centre for:

Orange Bullet Point   Customer Support Lines  Orange Bullet Point   Telesales
Orange Bullet Point   Customer Research  Orange Bullet Point   Telemarketing
Orange Bullet Point   Collect Customer Feedback  Orange Bullet Point   Lead Generation
Orange Bullet Point   Appointment setting  Orange Bullet Point   List Validation
Orange Bullet Point   Surveys or Questionnaires  Orange Bullet Point   List Cleansing

We understand that Call Centre software is vital to your business because your employees are using it whilst taking live calls, if the software fails the caller is left hanging. The CLIM8 Call Centre software solution has been developed, in partnership with our colleagues at Ixion Holdings, and thoroughly tested to ensure it is reliable and efficient whilst still enabling you to effectively manage and control your outgoing calls to large numbers of people / prospects/ customers.

You can easily create multiple highly targeted campaigns using the fully integrated custom definable reporting feature; for example you could target any customer who has had contact with you in the last 6 months, who has over 11 employees, whose office is within a certain postcode.

However, you don't need to be a technical wizard to get the most from this software solution. The CLIM8 Call Centre software is developed with usability in mind and with full customisability and security options the system will grow with you the way you want it to.

Offering telephony integration to preview and automate dial functionality the CLIM8 Call Centre software is the ideal solution for all your outbound requirements.

Call Centre Scripts (Optional)
Since not everyone wants to use scripts you don't have to, however for those who wish to use call scripts, we have included optional telephone scripts as part of the CLIM8 Call Centre to enable you to quickly and easily create a specific call script for your employees.

The CLIM8 Call centre software can tell the employee what questions to ask and what information they need to collect.You can allocate a different script for each campaign which can contains an optional script for the calling agents to follow, which includes questions to ask, the data to capture, and prompts the user when definable actions need to be performed. These actions are instantly stored in CLIM8 and can be sending emails, booking appointments, sending physical documents through the post, arrange a ring-back, or any other interaction.

Call Centre Security
The CLIM8 Call Centre has two levels of security, the employee and the administrator.

The administrators has full access and control over CLIM8 Call Centre. They are the only people who can create and amend campaigns. Within this they can assign employees to specific campaigns and can choose which information is displayed.

An employee has limited access. They can only see and amend the information that is given to him by the administrator. If the administrator has not allocated the postal address – the employee will not see that information. This ensures only the information required for the phone call is displayed.

Call Centre Reporting
As well as making and receiving phone calls we understand that you also need statistical results to ensure you, and your employees are meeting their targets. Therefore, to give you a full customisable reporting structure we have integrated CLIM8 Reports with the CLIM8 Call Centre software so you can easily record and report on:

Orange Bullet Point

   Average Call duration

Orange Bullet Point

   Calls Volume

Orange Bullet Point

   Activity History by employee

Orange Bullet Point

   Employee Performance

Orange Bullet Point

   Call Logs

Call Centre Tasks
The integration with CLIM8 Tasks acts as a 'to do' list or as a workflow scheduling tool within your call centre. Each call can be allocated a task with deadline-date and can act as a call back reminder.

 

 

You may also want to look at CLIM8 Telephony Integration

Ability to control the phone from your keyboard to improve the effectiveness of your call centre

 

 

(C) PPD Computing Limited 2008, Bus Reg: 3319388
The Old Manse, Upper Sutherland Road, Halifax, West Yorkshire, HX3 8NT, Telephone: 01422 20 00 00
Sitemap