Do you need quick, reliable, and efficient call centre software without sacrificing the in-depth customisable reporting information? The CLIM8 Call Centre software solution is a highly customisable, flexible software solution that makes it easy manage all your outgoing telephone calls including telemarketing, customer research, or lead generation and appointment setting.
We understand that Call Centre software is vital to any business because your employees are using it while taking live calls, if the software fails the caller is left hanging. The CLIM8 Call Centre software solution has been developed, in partnership with our colleagues at Ixion Holdings, and thoroughly tested to ensure it is reliable and efficient whilst still enabling you to effectively manage and control your outgoing calls to large numbers of people / prospects/ customers.
You can easily create multiple highly targeted campaigns using the fully integrated custom definable reporting feature; for example you could target any customer who has had contact with you in the last 6 months, who has over 11 employees, whose office is within a certain postcode.
However, you don't need to be a technical wizard to get the most from this software solution. The CLIM8 Call Centre software is developed with usability in mind and with full customisability and security options the system will grow with you the way you want it to.
Offering telephony integration to preview and automate dial functionality the CLIM8 Call Centre software is the ideal solution for all your outbound requirements.
Call Centre Scripts
Since not everyone wants to use scripts you don't have to, however for those who wish to use call scripts, we have included optional telephone scripts as part of the CLIM8 Call Centre to enable you to quickly and easily create a specific call script for your employees. The CLIM8 Call centre software can tell the employee what questions to ask and what information they need to collect.
You can allocate a different script for each campaign which can contains an optional script for the calling agents to follow, which includes questions to ask, the data to capture, and prompts the user when definable actions need to be performed. These actions are instantly stored in CLIM8 and can be sending emails, booking appointments, sending physical documents through the post, arrange a ring-back, or any other interaction.
Call Centre Security
The CLIM8 Call Centre has two levels of security, the employee and the administrator.
The administrators has full access and control over CLIM8 Call Centre. They are the only people who can create and amend campaigns. Within this they can assign employees to specific campaigns and can choose which information is displayed.
An employee has limited access. They can only see and amend the information that is given to him by the administrator. If the administrator has not allocated the postal address – the employee will not see that information. This ensures only the information required for the phone call is displayed.
Call Centre Reporting
As well as making and receiving phone calls we understand that you also need statistical results to ensure you, and your employees are meeting their targets. Therefore, to give you a full customisable reporting structure we have integrated CLIM8 Reports with the CLIM8 Call Centre software so you can easily record and report on:
Average Call duration
Calls Volume
Activity History by employee
Employee Performance
Call Logs
Call Centre Tasks
The integration with CLIM8 Tasks acts as a 'to do' list or as a workflow scheduling tool within your call centre. Each call can be allocated a task with deadline-date and can act as a call back reminder.
CLIM8 Call Centre Features
Multiple campaigns / users
Complete Reporting
Record and instantly view client interactions
Specify 'do not contact until' date
Optional scripts for employees
Integrated telephony links
Phone controls via software
Call ID and history
Easy to use. No technical skills required.
Campaigns up and running in minutes.
Fully customisable
High levels of security
Role based security
Field level security
Use CLIM8 Call Centre for:
Customer Support Lines
Customer Research
Collect Customer Feedback
Appointment setting
Surveys or Questionnaires |
Telesales
Telemarketing
Lead Generation
List Validation
List Cleansing |
You may also want to look at CLIM8 Telephony Integration
Ability to control the phone from your keyboard to improve the effectiveness of your call centre