PPD Computing Limited
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CLIM8 CRM FAQ


Q.   What is CLIM8?
A.    CLIM8 is an easy to use, tailored Customer Relationship Management (CRM) System from the specialist software developers PPD Computing of Halifax, Yorkshire. This CRM gives users full control of their contact information, interactions, documentation and daily responsibilities. This improves professionalism and organisation of your staff which leads to increased knowledge of your clients. This means you can communicate more effectively and productively with them.

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Q.   What is a Customer Relationship Management (CRM) System?
A.    Business and commercial success depends on effective and efficient information technology systems and an organisation wide awareness of its customers and suppliers. A Customer Relationship Management (CRM) System enhances customer relationships by managing, organising and analysing customer, stakeholders and other general contacts information leading to more effective and efficient customer communications.

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Q.   Who can use CLIM8?
A.   As every business has contacts or customers, a CRM can be used by a variety of business sectors. CLIM8 has diverse users from many different sectors and industries including:

  • Call Centres
  • Charities
  • Commercial Businesses
  • Construction
  • Education
  • Manufacturers
  • Marketing
  • Public Sectors
  • Recruitment
  • Sales professionals
  • Telecommunications
  • Anybody with contacts!

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Q.   How do I personalise CLIM8?
A.    CLIM8 has been designed from the ground up to be customisable by CLIM8 users, enabling our CLIM8 users to evolve their CRM solution as their businesses evolve, without the need to buy new software or costly upgrades.

Initially we will take time to listen to you, so we can fully understand your business requirements and objectives and help you set-up your initial environment so you get maximum befit from the moment you start using CLIM8.

This collaboration continues throughout your use of CLIM8, ensuring your are aware of any newly tailored and developed modules and are using your existing system to it's best capabilities.

Our user-friendly reporting, an integrated document management system and self-customising data storage options to match each client’s exact needs enhance this further.


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Q.   What CLIM8 solutions are available?
A.    CLIM8 is a modular application - the core solution can be supplemented with the modules that best suit your environment. This means you only pay for the parts of the system that you use and are not overwhelmed with countless unnecessary options within the system.

Also as the developers of CLIM8, we can develop a tailored solution for virtually any need. If you have a specific requirement that is not covered here then please let us know

PPD Computing Solutions
Contact PPD Computing

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Q.   Do you have hosted / web based solutions?
A.    CLIM8.NET, the browser based version of CLIM8, can be offered as a hosted solution. The modules included offer the same functionality as the desktop versions but the with added benefit of running through the user's browser with no installation process on the client PCs.

We also offer a hosted version of the CLIM8 Personal Email Server (PES),  on a subscription or pay-per-use basis. This effective and efficient solution provides greater opportunities to attract new clients and stay in touch with current clients by opening the channels for a two-way relationship.

View CLIM8.NET
View CLIM8 Personal Email Server (PES)

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Q.   Which solution is appropriate for my company?
A.    It depends on your company's requirements. We understand that each company has different requirements; therefore, we tailor our solutions package to suit you. Contact us today to find out how we can tailor your personal solution.

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Q.   Does CLIM8 integrate with Microsoft Office and Outlook?
A.    Yes. CLIM8 integrates with Microsoft® applications including Outlook®, Word®, and Excel®.

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Q.   Can I add custom fields in CLIM8?
A.    Your administrator can quickly and easily add unlimited custom fields and tabs to your database to enable you to capture any type of information. Custom fields can be set up in various formats, such as text, look-up, date, numeric, time, table, unique reference, client link and subgroup link. These fields are fully integrated into all appropriately related reports.

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Q.   Do you have a client charter?

A.    We pride ourselves on the quality of service and solutions we provide. Therefore, we have a client charter, which lists your ‘rights’ and the things that you are entitled to expect from us. Below are the links to our client charter

View as web page
Download PDF

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(C) PPD Computing Limited 2008, Bus Reg: 3319388
The Old Manse, Upper Sutherland Road, Halifax, West Yorkshire, HX3 8NT, Telephone: 01422 20 00 00
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