Cable & Wireless Guernsey (www.surecw.com) is the Channel Islands leading provider of mobile, landline, broadband and business communication services. They are a corporate responsible company who are the official sponsor of the Guernsey Football Leagues and a proud sponsor of the Guernsey Swimarathon, which raises thousands of pounds for charity every year
Their original directory database, which was utilised since the early 1970’s to hold all directory data for publishing, was severely limited in its capabilities. It was inflexible and non-Y2K compliant. A replacement was sought to handle the growth in mobile communications, the complexity of numeric requirements and the requirement to integrate with the directory enquiry services.
By working closely with Cable & Wireless Guernsey we were able to fully understand their business needs. Following numerous meetings between Guernsey Telecoms, now Cable & Wireless, it was ascertained that bespoke directory module could be developed. The user-friendly system features numerous search criteria and the facility to extract data, including charges. This assisted them in producing information more efficiently.
“There was much consultation development and pre-planning to convert the existing data accurately. Due to PPD’s resolve and attention to detail, the migration of data went through without any difficulties whatsoever, and directory production continued virtually ‘business as usual’. Over the 8 or so years that our CLIM8 directory database has been operational we have never been without support from PPD, 365 days, 24/7. PPD support is second to none and their knowledge, IT skills and experience, particularly in relation to CLIM8, is vast”
Editorial Manager, Information Services